Experience

IT System Administrator

Gates Corporation • Sep, 2022 — Present

  • Providing technical support and troubleshooting assistance
  • Managing IT resources for end users
  • Installing, configuring, and maintaining IT infrastructure components including servers, storage, and network equipment
  • Implementing system and network security measures and updates
  • Planning and executing backup and recovery operations
  • Staying updated on emerging technologies and their appropriate implementation
  • Preparing and testing business continuity and disaster recovery plans
  • Utilizing tools to monitor and optimize system and network performance

IT Help Desk

DorukNet • Jun, 2021 — Sep, 2022

  • Providing advanced end-user support for cloud-based operating systems
  • Troubleshooting, diagnosing, and resolving technical hardware and software issues
  • Supporting end users through Tunnel, IPSEC, SSL VPN technologies
  • Diagnosing system errors and resolving issues
  • Monitoring and analyzing network and device resource usage using PRTG and Cacti, and checking sensor statuses
  • Checking the status of network equipment, including LAN, WAN, and RADIUS components, through the controller
  • Resolving issues related to SMTP, IMAP, POP3, and Exchange email protocols and providing end-user technical support
  • Providing information on IT products and services as needed
  • Creating technical documentation for software installation, hardware configuration, and problem troubleshooting

IT Intern

Gates Corporation • Mar, 2018 — May, 2019

  • Observing the ongoing projects of the department
  • Experience in ASP.NET/C# programming, HTML5, and JavaScript
  • User interface design
  • Conducting application tests
  • Identifying and resolving defects of basic scope using appropriate engineering tools and techniques such as debuggers, emulators, simulators, and logic analyzers

Education

Yale University

Bachelor of Arts, Human Rights • 2004 — 2008

  • Summa Cumme Laude graduate

If you had any meaningful roles at college, feel free to write about them here

Springfield High School

High School Diploma • 2004

Most likely to succeed

You can choose to have either a single or multiple awards

Projects

jazznotes.io

Founder & Primary Developer • 2012 — Present

Jazz Notes is an open source node/ember app that helps you keep track of your music compositions and new ideas.

Springfield Community Outreach Group

Co-Founder & Organizer • 2007 — Present

SCOG is a local monthly meetup in Springfield where we share opportunities to volunteer in the community and organize support for families and neighborhoods in need of assistance that the community can provide.

Skills

Organizational leadership

I have several years of experience leading organziations from community groups to business departments. From public speaking, to mentoring, to coordination of people and events, I can lead in any context.

Communications strategy

Content and marketing strategy,

Digital content development and creation

Copy writing, graphic design, web design, front-end web development, print design

Recognition

Outstanding Achievement

Springfield Young Professionals • 2010, 2014

Awarded the Outstanding Achievement award for contributions made to the community and professional accomplishments.

Most Likely To Succeed

Springfield High School • 2004

Voted Most Likely To Succeed by a panel of my high school peers.

Associations

PETA

Volunteer • 2001 — 2010

Organized fund drives and participated in fundraising events for the benefit of PETA's local Springfield operations.

Yale Amnesty International

Communications coordinator • 2002 — 2004

During my junion and senior years at Yale, I was actively involved in Yale Amnesty International where I helped facilitate our student organization communications through website maintenance, writing for our campus publication, and graphic design of related materials.

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